Terms and Conditions

Summary
For all visitors

This site is created by humans who try hard but sometime make mistakes: in the thousands of pages and listings in different languages there will be some mistakes or bad translations. If you spot any issue with the content, please let us know, so can fix it as soon as possible. Also note some content is also created by other visitors to the site and we don’t take responsibility for or change this content unless there is a justifiable complaint.

For the Shopper
  • Refund Policy: No-quibble replacement or refund within 30 days (see Refunds and Return Policy below). If there is any query or issue with your order please let us know as soon as possible so we can help you most efficiently.
  • Shipping Policy: Goods are normally shipped by air from Shanghai within 48 hours. Free shipping offer is currently available for orders over $150USD, we may change this offer from time to time. European deliveries are normally duty paid. See Shipping Policy page for details.
  • Privacy Policy: we will look after your information securely, we absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists (see Privacy Policy below).
  • If we are unable to accept your order due to stock, pricing, deliverability or other issues, we will offer other options or a full refund and coupon to compensate for your inconvenience.
For Contributor and Commenter

As a Contributor you agree to abide by the Contributor Guidelines, this means avoid submitting content which is prohibited or offensive.

See below for more details and full terms.


Privacy Policy

Inkston knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

Google, Facebook, LinkedIn

If you log in with the Google, Facebook or LinkedIn buttons, we receive a login approval token and your email address which is linked to an Inkston account. We do not require access to any other data from your social media, we do not and we cannot publish to your social media account.

Inkston Account and Passwords

Each inkston account has an email address and password.

  • Inkston passwords are stored in encrypted form.
  • We do not know and cannot tell you your password but you may reset your password by following the links under the My Account area: you will receive notification of temporary login link by email.
  • Inkston system checks passwords for security, if you receive a message that your password is not accepted, please try making it more complex for example by adding numbers or letters which are not sequential.
Email

Inkston.com requires a valid email address for account activation, password resets and to communicate with you about your order.
Normally when you initially create an account you are also subscribed to the inkston newsletter which always includes an unsubscribe link at the bottom.
When you make comments for example on inkston forums, you are subscribed to receive email notifications of replies.  You can manage forum subscriptions in the My Account area.

Cookies

inkston.com uses cookies to manage features such as your shopping cart, your selected language, selected currency and whether you are logged in. These cookies do not store any personal information, but may be used by inkston to identify you, for example to allow you to access your order information and to help you with your enquiries.
When you visit our website we may capture your IP Address, pages visited and time and duration of visit.

Address data

We only request your address when needed for shipping and billing of orders or samples. We will not provide your personal address data to any other person except:

  • To fulfil your order, including to PayPal or other payment provider as part of payment validation.
  • To a law enforcement or regulatory agency at their request (this has never happened)
Payment data

inkston.com does not receive your credit card details, secure payment is made through your selected secure payment provider (eg Paypal, Stripe).
Some payment providers may store abbreviated data to remind you which card was used to make a payment.

All communications with inkston.com are protected by https secure protocol.
inkston.com uses a variety of modern and proactive security techniques including encryption, anti-virus, anti-spam, cloud-based security intelligence and server and software patching to keep your and our information safe. For security reasons we don’t discuss the details.

Shipping Policies

Goods are normally shipped by air from Shanghai within 48 hours. See Shipping Policy page for details.

Refunds and Returns Policies

Inkston allows you to return items for replacement or refund within 30 days.
Please contact us as soon as possible after delivery and we will advise on best action.

Damaged or defective goods

Our items are handmade and packed with care in gift presentation packaging and should reach you in perfect condition. If there is any problem on delivery please photograph the product and packaging and send us as soon as possible (for example by reply to your order confirmation email) so we can take this up with the shipping company or craftsperson and arrange to send replacement.

Other delivery problem

If your goods don’t arrive within the expected time, please check the status with the shipping tracking code we provided. Please also contact us and we will follow up with the shipping company to resolve any issue.

Unwanted goods

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds

Refunds and partial refunds are normally processed using the original payment method, so the refund should appear on the PayPal account or card used to make the original payment.

Terms of Service: site usage, contributor notes and disclaimers

The following terms and conditions (“Terms”) govern all use of the inkston.com website and all content, services, and products available at or through the website, including, but not limited to, Shop, Articles, Community Forums and Artist Directory. Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Inkston’s Privacy Policy) and procedures that may be published from time to time by Inkston (collectively, the “Agreement”). You agree that we may automatically upgrade our Services, and these Terms will apply to any upgrades. Your agreement is with INKSTON (Shanghai) trading Co., Ltd incorporated in China as 上海墨漪贸易有限公司 registration number: 91310115MA1K3G0X7H.

Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Terms of this Agreement. If you do not agree to all the Terms of this Agreement, then you may not access or use any of our Services. If these Terms are considered an offer by Inkston, acceptance is expressly limited to these Terms.

Our Services are not directed to children younger than 13, and access and use of our Services is only offered to users 13 years of age or older. If you are under 13 years old, please do not register to use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older.

Use of our Services requires an inkston.com account. You agree to provide us with complete and accurate information when you register for an account (currently a valid email address for the management of your account). You will be solely responsible and liable for any activity that occurs under your username. You are responsible for keeping your password secure.

Responsibility of Contributors

Inkston welcomes your comments and contributions on Inkston commmunity forums, Artist Directory, and inkston shop and story pages. However, be responsible in what you publish. In particular, please remember that this is an international site and different cultures have different standards about what may be considered offensive. You agree to follow the contributor guidelines and not to submit prohibited or offensive content (like spam, viruses, or serious threats of violence, comments or pictures likely to offend certain groups of people) and that such content may be removed.

When submitting content to Inkston you agree to share the content under the Creative Commons Attribution-ShareAlike licence (explained below in Content ownership and reproduction) unless you explicitly state otherwise in your submission.

In particular, Inkston may also publicize your submission to social media channels including but not limited to Facebook, Twitter. Such publicity will include where possible an attribution to you or your registered account name and a link back to your post on inkston.

Content ownership and reproduction

Except where otherwise stated or where submitted by users on inkston community, all the content, photos and imagery on this site are by Inkston and free for non-commercial use only, according to the terms of the Creative Commons Attribution-ShareAlike licence.

This means that you may use or copy information for non-commercial and journalistic use, with appropriate credit to inkston.com or the poster.  You may not use without attribution credit and you may not use to create a copy of this site or its products.  See the link above for more details.

This is the same licence as used by the whole of Wikipedia and much of  Flickr, YouTube etc.  This licence will also apply to photos submitted to this site by other users unless otherwise stated.

Responsibility of Visitors

Inkston has not reviewed, and cannot review, all of the material, including computer software, posted to our Services, and cannot therefore be responsible for that material’s content, use or effects. By operating our Services, Inkston does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful, or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Our Services may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. Our Services may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Inkston disclaims any responsibility for any harm resulting from the use by visitors of our Services, or from any downloading by those visitors of content there posted.

Content Posted on Other Websites

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which inkston.com links, and that link to inkston.com. Inkston does not have any control over those non-inkston.com websites, and is not responsible for their contents or their use. By linking to a non-inkston.com website, Inkston does not represent or imply that it endorses such website. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Inkston disclaims any responsibility for any harm resulting from your use of non-inkston.com websites and webpages.

Copyright Infringement and other complaints about content

As Inkston asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by inkston.com violates your copyright or the usage policies of this site, you are encouraged to notify Inkston. Inkston will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Inkston will terminate a visitor’s access to and use of the website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Inkston or others or of the usage policies of this site. In the case of such termination, Inkston will have no obligation to provide a refund of any amounts previously paid to Inkston.

Inkston Intellectual Property

Inkston is a registered trademark, all rights reserved.
This Agreement does not transfer from Inkston to you any Inkston or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Inkston. Inkston, inkston.com, the inkston.com logo, and all other trademarks, service marks, graphics and logos used in connection with inkston.com or our Services, are trademarks or registered trademarks of Inkston or Inkston’s licensors. Other trademarks, service marks, graphics and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Inkston or third-party trademarks.

Changes

We are constantly updating our Services, and that means sometimes we have to change the legal terms under which our Services are offered. If we make changes that are material, we will let you know by posting on one of our blogs, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause) that were in place when the dispute arose.

Termination

Inkston may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your inkston.com account (if you have one), you may simply discontinue using our Services. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties

Our Services are provided “as is.” Inkston and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Inkston nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of our Services will be governed by the laws of the People’s Republic of China, and the proper venue for any disputes arising out of or relating to any of the same will be as assigned by China regulations.

Limitation of Liability

In no event will Inkston, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Inkston under this Agreement during the twelve (12) month period prior to the cause of action. Inkston shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

General Representation and Warranty

You represent and warrant that (i) your use of our Services will be in strict accordance with the Inkston Privacy Policy, with this Agreement, and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of our Services will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

You agree to indemnify and hold harmless Inkston, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of our Services, including but not limited to your violation of this Agreement.

Translation

These Terms of Service were originally written in English (UK). We may translate these terms into other languages. In the event of a conflict between a translated version of these Terms of Service and the English version, the English version will control.

Miscellaneous

This Agreement constitutes the entire agreement between Inkston and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Inkston, or by the posting by Inkston of a revised version.

If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Inkston may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

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