Worldwide Shipping Policies and Calculator

—  Free Shipping option now available for all orders over $150USD —

Choose your region to see details:

China (Mainland)

Items are despatched from Shanghai within 48 hours (except national holidays).

  • Free standard shipping for all products within mainland China.
  • For express service select “Shun Feng Express” for priority treatment for your order.  The per-shipment cost is $3.99, and the per item cost is from $1 for standard items, Free for small items and $5 for large paper packs.
USA, UK, European Union, Japan, Singapore
Customs notes
  • USA: parcels under $800 threshold are free of import duty. In the event of any customs issue, Inkston will take care of redelivery or refund.
  • UK, European Union: deliveries are duty paid (no charges to you)
  • Singapore: Non-dutiable and non-controlled goods imported by post with a total CIF value not exceeding S$400 are granted GST relief – see Singapore government pages for details.
  • Japan: packages under $130USD (15,000 yen) are exempt, orders 200,000 yen or less follow simplified tariff schedule (Paper is tariff free) see Japan government pages for details.

Please note that (except duty paid EU deliveries), you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If there are any additional charges for customs clearance you would need to pay these to receive the product. We have no control over these charges and can’t predict what they may be.
Please note also that in some countries deliveries are subject to opening and inspection by customs authorities either routinely or randomly.

If you have a problem or query regarding a customs issue please contact us as soon as possible and we will help to resolve.

Standard shipping and handling with tracking code

Delivery Time: 1-2 weeks

  • Normally dispatched in 1-2 days (except national holidays) and delivered 7-10 working days after dispatch.  This may vary according to the country and the season: for example allow extra time in December or if you live in a remote location.
  • Made-to-order items: for made to order and custom items, please remember to allow extra time for making the product.
  • In all cases we will provide you with a tracking number to monitor shipping progress.

Delivery Charges:

  • Free for orders over $150USD
  • All other orders: $6.99 plus the following charges for heavy or large items:
Weight Per item Types of items included
0.3kg FREE small items such as single inkstick, brush
0.5kg $2 small packet items such as ceramic piece, sets of brushes or inksticks
1kg $6 oversize or overweight items such as medium size mounted Xuan paper, paper rolls, inkstones
1.9kg $12 50 sheet packs of full size Xuan paper
3.8kg $24 one-off full size Xuan paper 100 sheet packs (charge for first pack only, additional packs free)
Express delivery (fastest and most reliable available shipment)

Delivery Time: 1 week

  • Normally dispatched in 1 day and delivered in 1 week by the fastest possible method.  Normally delivered within a week to most cities, please allow a little longer if you live in a remote location.
  • Made-to-order items: for made to order and custom items, please remember to allow extra time for making the product.
  • If your order includes ready-made items and made-to-order items we will split it to deliver the available items as soon as possible.
  • In all cases we will provide you with a tracking number to monitor shipping progress.

Delivery Charges:
$19 per-order shipping and handling charge plus per item charges based on the approximate shipping weight:

Weight Per item Types of items included
0.3kg FREE small items such as single inkstick, brush
0.5kg $3 small packet items such as ceramic piece, sets of brushes or inksticks
1kg $12 oversize or overweight items such as medium size mounted Xuan paper, paper rolls, inkstones
1.9kg $25 50 sheet packs of full size Xuan paper
3.8kg $50 one-off full size Xuan paper 100 sheet packs (charge for first pack only, additional packs free)
Rest of World

Note: if you have your own delivery solution (eg DHL premium customers), enter your courier’s Shanghai address and use Free shipping and delivery via your courier’s branch in Shanghai.

Customs notes

Most handmade items and stationery such as paper are not subject to import restrictions in most countries and small parcels are normally below tax threshold and received without issue.
However Customs policies do vary widely from country to country, so please check with your local customs office and be aware of the details for your own country, unfortunately we are not able to maintain a full list of all rules for all countries here. 
Please note that when ordering from inkston, you are considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods. If there are any additional charges for customs clearance you would need to pay these to receive the product. We have no control over these charges and can’t predict what they may be.
Please note also that in some countries deliveries are subject to opening and inspection by customs authorities either routinely or randomly.

If you have a problem or query regarding a customs issue please contact us as soon as possible and we will help to resolve.

Standard shipping and handling (with tracking code)

Delivery Time: 1-2 weeks

  • Normally dispatched in 1-2 days and delivered 7-10 working days later, to most cities.  This does vary according to the country and the season: for example allow extra time in December or for delivery to remote location.
  • Made-to-order items: for made to order and custom items, please remember to allow extra time for making the product.
  • In all cases we will provide you with a tracking number to monitor shipping progress.

Delivery Charges:

  • Free for orders over $150USD
  • All other orders: $7.99 plus the following charges for heavy or large items:
Weight Per item Types of items included
0.3kg FREE small items such as single inkstick, brush
0.5kg $2 small packet items such as ceramic piece, sets of brushes or inksticks
1kg $12 oversize or overweight items such as medium size mounted Xuan paper, paper rolls, inkstones
1.9kg $25 50 sheet packs of full size Xuan paper
3.8kg $50 one-off full size Xuan paper 100 sheet packs (charge for first pack only, additional packs free)
Express delivery (fastest air shipment)

Delivery Time: 1 week

  • Normally dispatched in 1 day and delivered in 1 week by the fastest possible method. Normally delivered within a week to most cities, please allow a little longer if you live in a remote location.
  • Made-to-order items: for made to order and custom items, please remember to allow extra time for making the product.
  • If your order includes ready-made items and made-to-order items we will split it to deliver the available items as soon as possible.
  • In all cases we will provide you with a tracking number to monitor shipping progress.

Delivery Charges: $19 per-order shipping and handling charge plus per item charges based on the approximate shipping weight:

Weight Per item Types of items included
0.3kg FREE small items such as single inkstick, brush
0.5kg $3 small packet items such as ceramic piece, sets of brushes or inksticks
1kg $15 oversize or overweight items such as medium size mounted Xuan paper, paper rolls, inkstones
1.9kg $35 50 sheet packs of full size Xuan paper
3.8kg $70 one-off full size Xuan paper 100 sheet packs (charge for first pack only, additional packs free)

Note: Delivery times above are normal delivery times to major cities. Please allow a little longer for major national holiday periods. Delivery to islands and remote locations also takes longer: please allow according the normal experience for your location. Deliveries may also be delayed by earthquakes, snowstorms, extreme weather conditions and other events outside of control of the delivery companies. Sometimes there may be random delays due to customs inspections. In all cases refer to the delivery tracking information and contact us for any doubts.  If you didn’t get the email with the tracking code for your delivery, check your spam folder or visit My Account and View the order: the tracking code will be shown on the order notes.

For more details please see also FAQ and Policies.

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Comments: 1

  1. For the loss of the package by the transport company, I contacted the seller. Great speed and correct treatment to solve it. Immediately they made another shipment without cost and with plus of gift. I received the package in perfect condition. I recommend this seller, for treatment received, predisposition and honesty to solve the problem and for the quality of its products. I will buy again.

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