Worldwide Shipping Policies and Calculator

Important General Notes

Estimated delivery times are normal delivery times to major cities as quoted by the delivery companies.
Modern air delivery is quite fast to many locations but is sometimes delayed for reasons beyond our control such as major national holidays and shopping festivals, customs inspections, strikes, earthquakes and extreme weather conditions and other events beyond the control of the delivery companies.

In all cases refer to the delivery tracking information and contact us for any doubts.  If you didn’t get the email with the tracking code for your delivery, check your spam folder or visit My Account and View the order: the tracking code will be shown on the order notes.

Details by Region

China (Mainland)

Items are despatched from Shanghai within 48 hours (except national holidays).

  • Free standard shipping for all products within mainland China.
  • For express service select “Shun Feng Express” for priority treatment for your order.  The per-shipment cost is $3.99, and the per item cost is from $1 for standard items, Free for small items and $5 for large paper packs.
USA, UK, European Union, Japan, Singapore

We do hold some stock locally for faster delivery.  If you have regular needs for supplies please let us know so we can make sure we have stock ready for you.

Customs notes
  • USA: parcels under $800 threshold are free of import duty. In the event of any customs issue, Inkston will take care of redelivery or refund.
  • Canada: please note Canada has different policy from USA and the import threshold is only $20CAD – see notes from Canada Border Services Agency.
  • UK, European Union: deliveries are duty paid (no charges to you)
  • Singapore: Non-dutiable and non-controlled goods imported by post with a total CIF value not exceeding S$400 are granted GST relief – see Singapore government pages for details.
  • Japan: packages under $130USD (15,000 yen) are exempt, orders 200,000 yen or less follow simplified tariff schedule (Paper is tariff free) see Japan government pages for details.

Please note that (except duty paid EU deliveries), you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If there are any additional charges for customs clearance you would need to pay these to receive the product. We have no control over these charges and can’t predict what they may be.
Please note also that in some countries deliveries are subject to opening and inspection by customs authorities either routinely or randomly.

If you have a problem or query regarding a customs issue please contact us as soon as possible and we will help to resolve.

Free shipping

The Free Shipping offer for large orders should be used for non-urgent deliveries. We may use a slower delivery method and we may ship your order in one delivery instead of shipping items as they become available.

Standard shipping and handling with tracking code

Delivery Time: normally quoted as 1-2 weeks by the shipping companies. During peak delivery seasons this can take 1-2 weeks longer due to congestion at customs and transport centers.

  • Normally dispatched in 1-2 days (except national holidays) and delivered 7-10 working days after dispatch.  This may vary according to the country and the season: for example allow extra time in December or if you live in a remote location.
  • Made-to-order items: for made to order and custom items, please remember to allow extra time for making the product.
  • In all cases we will provide you with a tracking number to monitor shipping progress.

Delivery Charges:

  • Free Shipping offer is available for orders over $150USD
  • All other orders: $6.99 plus the following charges for heavy or large items:
Weight Per item Types of items included
0.3kg FREE small items such as single inkstick, brush
0.5kg $2 small packet items such as ceramic piece, sets of brushes or inksticks
1kg $6 oversize or overweight items such as medium size mounted Xuan paper, paper rolls, inkstones
1.9kg $12 50 sheet packs of full size Xuan paper
3.8kg $24 one-off full size Xuan paper 100 sheet packs (charge for first pack only, additional packs free)
Express delivery (fastest and most reliable available shipment)

Delivery Time:

  • Your order is treated with priority and items are despatched as soon as they are available by the fastest and most secure method (eg DHL express or equivalent).  Quoted time is within a week to most cities, please allow a little longer if you live in a remote location. Express deliveries can also be delayed by customs and other factors outside of the control of the delivery company.
  • Made-to-order items: for made to order and custom items, please remember to allow extra time for making the product.
  • If your order includes ready-made items and made-to-order items we will split it to deliver the available items as soon as possible.
  • In all cases we will provide you with a tracking number to monitor shipping progress.

Delivery Charges:
$19 per-order shipping and handling charge plus per item charges based on the approximate shipping weight:

Weight Per item Types of items included
0.3kg FREE small items such as single inkstick, brush
0.5kg $3 small packet items such as ceramic piece, sets of brushes or inksticks
1kg $12 oversize or overweight items such as medium size mounted Xuan paper, paper rolls, inkstones
1.9kg $25 50 sheet packs of full size Xuan paper
3.8kg $50 one-off full size Xuan paper 100 sheet packs (charge for first pack only, additional packs free)
Rest of World

Note: if you have your own delivery solution (eg DHL premium customers), enter your courier’s Shanghai address and use Free shipping and delivery via your courier’s branch in Shanghai.

Customs notes

Please be aware of the customs rules for your own country, unfortunately Customs policies vary very widely from country to country vary widely and we are not able to maintain a full list of all rules for all countries here, for any doubts please check with your local customs office.

In many countries small parcels are normally below tax threshold and received without issue, and most handmade items and stationery such as paper are not subject to the same import restrictions as mass produced products.

However some countries have a very low threshold for duty-free imports, for example Canada has a limit of only $20CAD before duty is due (see notes from Canada Border Services Agency).

Please note that when ordering from inkston, you are considered the importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods. If there are any additional charges for customs clearance you would need to pay these to receive the product. We have no control over these charges and can’t predict what they may be.

Please note also that in some countries deliveries are subject to opening and inspection by customs authorities either routinely or randomly.
If you have a problem or query regarding a customs issue please contact us as soon as possible and we will help to resolve.

Free shipping

The Free Shipping offer for large orders should be used for non-urgent deliveries. We may use a slower delivery method and we may ship your order in one delivery instead of shipping items as they become available.

Standard shipping and handling (with tracking code)

Delivery Time: normally quoted as 1-2 weeks by the shipping companies. During peak delivery seasons this can take 1-2 weeks longer due to congestion at customs and transport centers.

  • Normally dispatched in 1-2 days and delivered 7-10 working days later, to most cities.  This does vary according to the country and the season: for example allow extra time in December or for delivery to remote location.
  • Made-to-order items: for made to order and custom items, please remember to allow extra time for making the product.
  • In all cases we will provide you with a tracking number to monitor shipping progress.

Delivery Charges:

  • Free for orders over $150USD
  • All other orders: $7.99 plus the following charges for heavy or large items:
Weight Per item Types of items included
0.3kg FREE small items such as single inkstick, brush
0.5kg $2 small packet items such as ceramic piece, sets of brushes or inksticks
1kg $12 oversize or overweight items such as medium size mounted Xuan paper, paper rolls, inkstones
1.9kg $25 50 sheet packs of full size Xuan paper
3.8kg $50 one-off full size Xuan paper 100 sheet packs (charge for first pack only, additional packs free)
Express delivery (fastest air shipment)

Delivery Time

  • Your order is treated with priority and items are despatched as soon as they are available by the fastest and most secure method (eg DHL express or equivalent).  Quoted time from the delivery companies is within a week to most cities, please allow a little longer if you live in a remote location. Express deliveries can also be delayed by customs and other factors outside of the control of the delivery company.
  • Made-to-order items: for made to order and custom items, please remember to allow extra time for making the product.
  • If your order includes ready-made items and made-to-order items we will split it to deliver the available items as soon as possible.
  • In all cases we will provide you with a tracking number to monitor shipping progress.

Delivery Charges: $19 per-order shipping and handling charge plus per item charges based on the approximate shipping weight:

Weight Per item Types of items included
0.3kg FREE small items such as single inkstick, brush
0.5kg $3 small packet items such as ceramic piece, sets of brushes or inksticks
1kg $15 oversize or overweight items such as medium size mounted Xuan paper, paper rolls, inkstones
1.9kg $35 50 sheet packs of full size Xuan paper
3.8kg $70 one-off full size Xuan paper 100 sheet packs (charge for first pack only, additional packs free)

For more details please see also FAQ and Policies.

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Comments: 8

  1. For the loss of the package by the transport company, I contacted the seller. Great speed and correct treatment to solve it. Immediately they made another shipment without cost and with plus of gift. I received the package in perfect condition. I recommend this seller, for treatment received, predisposition and honesty to solve the problem and for the quality of its products. I will buy again.

  2. Livraison rapide, plus rapide qu’annoncée, et toujours une extrême gentillesse de la part de l’expéditrice chinoise qui joint dans le paquet une grande variété d’ échantillons de divers papiers pour calligraphie et un pincelier. Et toujours une belle qualité des produits introuvables en France. Un grand merci.

  3. 5 étoiles
    J ai reçu ma commande ce matin. Un réel bonheur car je les avais désirées Je suis vraiment satisfaite de l emballage voire la délicatesse apportée aux envois d’Inkston Les encres sont superbes. Encore merci Inkston et Amazon de nous permettre de travailler avec des articles de qualité

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