Privacy Policy

Inkston knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

Who we are

Our website address is: https://www.inkston.com/
Inkston.com is run by INKSTON (Shanghai) trading Co., Ltd incorporated in China as
上海墨漪贸易有限公司
registration number: 91310115MA1K3G0X7H,
registered address: Room 368, Section 302, No. 211 Fu Te North Road, Free Trade Zone, Shanghai, China.

What personal data we collect and why we collect it

While you visit our site, we’ll track:

  • Products and pages you have viewed: we’ll use this to, for example, show you products you’ve recently viewed or to help answer your enquiries when using the online chat tool.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping as well as part of our own security and anti-spam protection checks.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of your shopping cart, preferred language, preferred currency – see Cookie Policy.

Customer contact and delivery information

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Social Login (Google, Facebook, LinkedIn)

If you log in with the Google, Facebook or LinkedIn buttons, we collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website.

This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile and Inkston account at our website. You can revoke this consent at any time by sending us an email.

We do not require access to any other data from your social media, we do not and we cannot publish to your social media account.

Comments, Reviews, Forum Posts, Messages to Listing owners

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media Geolocation

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When visitors leave messages using a contact form we collect the data shown in the contact form, and also the visitor’s IP address and browser user agent string and we may run all this information through security and anti-spam tools to protect ourselves from spam and bots which use these forms.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.  Any such information is not collected by or shared with inkston.com.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We may share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.  Please see the PayPal Privacy Policy for more details.

Anti-Spam

Visitor contributions may be checked through an automated spam detection service.

Public Contributions

Your public contributions such as Events, Artist Listings, comments and reviews are public and will be publicised via search engines and social media sharing.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Your public contributions and their metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Inkston contact information

If you have any privacy concerns you are welcome to contact us at any time.

Your Name (required)

Your Email (required)

Your Message

Additional information

How we protect your data

All communications with inkston.com are protected by https secure protocol.
inkston.com uses a variety of modern and proactive security techniques including encryption, anti-virus, anti-spam, cloud-based security intelligence and server and software patching to keep your and our information safe.

Passwords are stored in encrypted form. We do not know and cannot tell you your password but you may reset your password by following the links under the My Account area: you will then receive notification of temporary login link by email.

Credit card secure payment is made through the payment provider (eg Paypal).  inkston.com does not receive your credit card details, so your card details cannot be stolen from inkston.com.  Some payment providers may store abbreviated data to remind you which card was used to make a payment.

What data breach procedures we have in place

Inkston uses a number of tools to check the integrity of the system and alert on any possible breaches as they occur. We always follow up on these and in the event of serious issue we will close access to the website while the issue is investigated and if necessary move the site to a separate server.

What third parties we receive data from

None.

What automated decision making and/or profiling we do with user data

None.

Industry regulatory disclosure requirements

Not applicable.

Emails

Accounts and Emails for Customers and Contributors

Inkston.com requires a valid email address for account activation, password resets and to communicate with you about your order.
An account with valid email address is also required to participate in Inkston Community and to leave messages and reviews on the site.
Normally when you make comments for example on inkston forums, you will subscribe to receive email notifications of replies.
All email subscriptions can be managed in the My Account area.

Newsletters

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.  No identifiable information in relation to newsletters is otherwise tracked outside this website except for the email address.