First and foremost, thank you very much for your trust and patience with inkston!

Today we have received notification from DHL China that most of the shipping services will resume on 3rd February. Therefore, we expect to ship your pending parcels from 3rd February. You will receive a shipping notification shortly with details of your parcel's tracking information in the first week of February.

We appreciate all the heartwarming messages you have sent to us in recent weeks. Luckily, this coronavirus has infected none of us at Inkston. Fortunately, the situation seems developing towards a positive direction now due to the collective work of all Chinese people and efficient planning & organisation of an effective central government. The central government has issued a notice that 'holiday' will end on 2nd February. All the services will recover gradually from this day.

We understood that you want to receive our inkston products as soon as possible. We are very sorry for the long time delay. We will try our best to ensure all parcels are packed well and sent out quickly. Although we are staying at home, all of us are working remotely on our computers to make sure our customer service is still available 24/7 at this very time. Therefore, please feel free to contact us at any time you have a query. It might take us a bit longer time than usual to reply; we try our best to respond to your message within 48 hours. Please do not worry. As some of you might worry about the danger of the virus, please feel relaxed. This virus is only infectious human to human directly; a parcel will not cause infection.

This year starts with many sad things. However, as we stay positive and united, all will end up well. When we look back to this month in future, we know we are strong and not alone.

Yours sincerely,
Inkston Customer Service Team